Tags: If you want to organize your volunteers to quickly identify, filter, or message them later, Tags are what you need. They’re a simple and flexible way to associate volunteers with specific attributes or characteristics (e.g., “superstar volunteers”).

Groups: On the other hand, Groups are designed for scheduling, particularly when dealing with companies, friends, or families who want to volunteer together. If, for example, a company like Central Bank is bringing a large group to volunteer, you can create a Group for them. This allows you to assign or reserve a set number of spots for the group on a shift or event without needing the individual names of everyone attending.