Activate the Double the Donation + Timecounts Integration

This feature is available on the Pro Plan for US nonprofits.
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Double the Donation is a platform that helps nonprofits in the US benefit from corporate giving programs, including volunteer grants. Many companies offer donations when their employees volunteer a set number of hours, an opportunity that often goes untapped.
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Did you know that 40% of Fortune 500 companies offer volunteer grants and 65% offer volunteer time off? With this new integration, volunteers can now check if their employer offers these incentives directly through Timecounts. It’s easy to incorporate during volunteer onboarding or event registration—helping you unlock extra funding while showing volunteers the full value of their time.

Watch introduction video or learn more about Volunteer Grants.

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If you're not currently a Double the Donation client and would like to learn more, please complete this form, and a member of their team will be in touch. Or you can email: [email protected].

Already approved as a nonprofit with Double the Donation? Great, just skip to the next step to integrate your account with Timecounts.

To get started, go to Settings in your Timecounts dashboard and click on the Integrations tab. Scroll to the Double the Donation section and click Connect to begin the setup.

This will open a popup where you can enter your 360MatchPro Public and Private Keys provided by Double the Donation. (Article: Understanding API Keys in Double the Donation). Once entered, click Save to connect your account.

When your integration is active, the Connect button will appear greyed out, and a Remove option will be displayed in red. Only click Remove if you wish to disconnect Double the Donation from your Timecounts account.

Now that your integration is ready it's time to add Double the Donation to your volunteer experience. Go to Settings > Database Fields and click Create Custom Field in the top-right corner. Scroll to the bottom and select the special field for Double the Donation.

This field can only be added once and the label name is fixed, but you can customize the field title volunteers will see on your form to match your organization’s tone. The default text is recommended by Double the Donation. Once you’re happy with it, click Save. You’ll now see the field in your database options, and you can drag it up or down as needed to reorder as you want it to appear in profile cards.
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The most valuable part of the Double the Donation integration with Timecounts is the ability to surface workplace giving opportunities that could directly benefit your nonprofit.
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Now let's add it to your volunteer signups. Go to Form Builder in the main navigation and open your primary form, or create a new one. We typically recommend placing the Double the Donation field into the form you use for new volunteer onboarding, but you’re welcome to include it wherever it fits best in your workflow.

When editing the form you’ll now find Double the Donation listed as a database field. Simply drag and drop it into your form and once done editing press Publish or Publish Changes. We recommend keeping this field optional unless you’re confident that most of your volunteers work for eligible companies. Volunteers can search for their employer, and if it doesn’t appear, they’ll have the option to enter it manually. However, requiring this field may create friction for volunteers who prefer not to share their workplace information.

While this is a special field, it functions just like your other database fields and comes with all the same benefits. You can manually update it from the Profile tab, view it as a custom column in the Directory, and export it if needed.
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Now that you've added the Double the Donation field to your published form, the final step is to ensure it's connected properly so volunteer signups are captured. While any form in Timecounts will record the response and display it in the volunteer’s profile, only Onboarding or Events will sync this information with Double the Donation.
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At this stage, the integration is designed to support these specific activities to help trigger automated outreach and give nonprofits visibility into volunteers who may be eligible for workplace giving programs. The goal isn’t to mirror the full volunteer scheduling or recruitment experience from Timecounts, but to make it easier to identify and engage eligible volunteers as they come in.
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Onboarding for New Volunteers:
Go to the Hub Editor and click on the Details tab at the top. In the New Volunteer Onboarding section, ensure that the form with the Double the Donation field is selected from the dropdown, then press Save at the bottom of the page.
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Event Signup:
Go to Events and open the event. From the Details tab at the top, navigate to Signup Form, select the form with Double the Donation, and press Save at the bottom of the page. Normally, you would add this during the event creation process.

​Double the Donation functions just like your other database fields and comes with all the same benefits.
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To easily see which volunteers may be eligible for workplace giving, you can add the Double the Donation column to your Directory. This displays their company information in a scrollable view alongside other volunteer details, and the data can also be included in exports.
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To view a volunteer’s company information, open their profile card and navigate to the Profile tab. To add or update the company details, click Edit, make your changes, and press Done to save. Any updates will automatically sync with Double the Donation and appear as Onboarding in the Campaign column.

Once everything is set up, volunteers will be able to search the Double the Donation company directory to find their employer and unlock potential matching gifts. It’s a simple, powerful way to bring in extra support for your organization, while also showing volunteers just how valuable their time really is.

If you’re unsure where it fits best, feel free to reach out to the Timecounts support team anytime through the in-app chat—we’re happy to advise.