This feature is available on the Pro Plan.
What is the FAQ page?
The FAQ page helps answer common volunteer questions before they need to contact your team. Many organizations use it to explain things such as volunteer expectations, onboarding requirements, scheduling policies, parking information, accessibility accommodations, or how to get started. A well-maintained FAQ can reduce repetitive questions, help new volunteers feel more informed, and make it easier for people to find answers on their own. Most organizations build their FAQ over time as they learn what volunteers ask most often, so don't worry if you're starting with just a few questions.
Creating your FAQ page
Open the Hub Editor and select FAQ from the navigation at the top of the page. Start by customizing the page title and introduction, then add your questions and answers below. Answers can be as short or detailed as needed, and support formatting such as links and bold text.
Click Add New Question to create additional FAQ items.
Ideas for your first FAQ questions
If you're not sure where to start, think about the questions new volunteers ask most often. Most organizations build their FAQ over time, so don't worry about having all the answers from day one.
Common examples include:
What can I expect as a new volunteer?
What are the time commitments?
How much notice is needed to cancel a shift?
How do you accommodate volunteers with disabilities or accessibility needs?
Is training provided?
Who should I contact if I have questions?
Publishing your FAQ
When you're ready to make your FAQ available, click Publish or Publish Changes in the top-right corner. Whenever changes have been made, the button will be highlighted to indicate that your updates have not yet been published.
Reordering questions
Questions can be reordered at any time by dragging and dropping them into a new position. Once you're happy with the order, click Publish Changes to update your Hub.
Deleting questions
To remove a question, click the trash can icon on the question block and confirm the deletion. Once removed, click Publish Changes to update your Hub.
How volunteers experience the FAQ page
The FAQ appears as a dedicated page within your Hub where volunteers can browse and expand questions to reveal answers. Depending on your visibility settings, the FAQ may be available to everyone or restricted to volunteers in your Directory.
On tablet and mobile, volunteers will see a dedicated tab across the bottom of their phone.
Choosing who can access your FAQ page
You can control who can view your FAQ page from Hub Editor → Details. Click Save after making changes to apply your settings.
Private to Directory Volunteers (default)
Only volunteers in your Directory can view the FAQ page.
Public
Anyone visiting your Hub can view the FAQ page.
No FAQ
Hides the FAQ page from your Hub navigation.
What are FAQ opportunity boxes?
FAQ opportunity boxes display a link to your FAQ page at the bottom of events and applications, making it easy for volunteers to find answers before signing up.
To enable them, go to Hub Editor → Details, select Display FAQ box on opportunity pages, and click Save.
The FAQ box will appear below the event or application description.
