This feature is available on all plans for organizations in the US and Canada. The Pro Plan unlocks extra functionality with the Checklist.
We've partnered with a trusted third-party provider, Checkr, to offer integrated background checks directly within Timecounts. Using Checkr to screen your volunteers helps ensure a reliable, streamlined process that stays compliant with local laws and regulations—so you can focus on building a safe and trusted community.
Note:
If you're based in the US and new to Checkr, please register through Timecounts to ensure your account is properly connected and you're set up with our preferred pricing.
If your organization is based in Canada, you'll need to contact Checkr directly at [email protected]. Be sure to mention Timecounts to register and arrange billing in CAD.
Enable the Checkr Integration
To get started, head to the Settings tab and select Integrations. From there, find the Checkr Integration and click the Connect button to begin the setup.
A new window will appear prompting you to create a Checkr account. If you already have an existing Checkr account, simply click the Sign In button at the bottom of the screen. If you wish to view the different background check packages, you can scroll down this page for more information.
Since Checkr is a third-party service, we recommend using a different password than your Timecounts login for security. During setup, you’ll enter your administrative details for Checkr to review. Once everything is filled out, simply click the button to proceed to the next step.
The next step in setting up your Checkr account is to provide your organization’s details. You’ll be asked to enter your Organization Name, Registered Address, and US Tax ID. You’ll also need to add payment information so Checkr can bill you directly for any completed background checks.
There’s no charge to set up your account, and you’re always in control of when and how checks are run.
After submitting your information, you’ll see a confirmation screen to let you know everything was received successfully.
When you return to the Integrations page, you’ll see that the Checkr integration is now connected. A yellow notification will appear, indicating that your account is being reviewed and will be processed within 24–48 hours. This gives Checkr time to verify your organization and approve your account.
Once your account is approved, you’ll be all set to start running background checks. Your Integrations page will update to show that the connection is active and ready to use.
Once your account is approved, you’ll also notice a new Checkr tab added to each Profile Card. This is where you’ll find the Run Check button to initiate a background check.
If you're on the Pro Plan, there's one additional step to enable automated background checks as part of your Checklist. This allows you to set expiration dates and reminders for renewals—helping you stay on top of background checks, since they aren’t valid indefinitely.