Skip to main content

How to delete your Timecounts account.

Follow these steps to permanently delete your user account and understand what happens to your data.

Updated over 5 months ago

Requesting account deletion.

We're here to assist you if you'd like to delete your Timecounts user account. To request deletion, follow the steps below:

  1. Email [email protected] from the email linked to your Timecounts account.

  2. We’ll confirm your request within 24 hours and begin the deletion process.

What happens when you delete your account.

  • Permanent Deletion: Once you confirm, we will delete or anonymize all your information within 3-5 business days. Some data (such as invoices if you were an organization account owner) must be retained for legal reasons, but all other personal data will be removed.

  • Irreversible Process: Deleting your account is permanent. All your data, including volunteer hours, volunteer reports, and form responses, will be permanently deleted, and we cannot offer recovery.

  • Still Receiving Emails?: If you're still receiving emails from an organization (nonprofit) after account deletion, they may have you on a separate mailing list service. Contact the organization directly to have them delete your data.

Need help?

If you have any questions, feel free to contact us at [email protected]. Our support team is here to help!

Did this answer your question?