This feature is available on the Pro Plan.
What is a signup cutoff time?
A signup cutoff time determines how close to the start of an event or shift volunteers can sign up.
Once the cutoff time has been reached, volunteers can no longer join the opportunity. Depending on the opportunity type, Timecounts will either hide the shift or disable the signup button.
When should a signup cutoff time be used?
A signup cutoff time is useful when your team needs advance notice to prepare for volunteers. Many organizations use signup cutoff times when they need time to finalize schedules, prepare materials, coordinate staff, arrange meals, or manage event logistics before volunteers arrive. Organizations that can accommodate volunteers at the last minute may not need a signup cutoff time.
Configuring a signup cutoff time
Go to Settings > Rules and scroll to the Signup Cutoff Time section.
The default value is 0 hours, which allows volunteers to sign up until the opportunity begins. Enter the number of hours before the start time that signups should close, then click Save to apply your changes.
What happens after the cutoff time?
Once the cutoff time has been reached:
Shifts will be hidden from volunteers.
Event signup buttons will be disabled.
Volunteers will no longer be able to join the opportunity through the volunteer hub.
Understanding organization-wide cutoff times
Signup cutoff times apply to all shifts and events across your organization.
If multiple admins manage opportunities, make sure everyone understands the cutoff policy and how it may affect volunteer signups.
Communicating signup cutoff times to volunteers
If you use a signup cutoff time, consider documenting it in your onboarding materials, FAQ page, or volunteer handbook. Setting expectations in advance helps volunteers understand when signups close and reduces confusion when opportunities are no longer available.