Your organization information helps personalize your hub and ensures volunteers see accurate information about your organization. We recommend reviewing all fields before inviting volunteers.
Review your organization name
Your organization name appears throughout Timecounts and is often the first thing volunteers see when browsing opportunities, completing applications, and receiving emails.
Take a moment to confirm that the name is spelled correctly and reflects how you would like your organization to be presented publicly.
Upload your logo
Your logo helps volunteers quickly recognize your organization and creates a more professional experience.
To upload a logo, go to Settings > General and select Upload Image.
Logo requirements:
Square image (1:1 ratio)
Minimum size of 200 × 200 pixels
PNG recommended, though other standard image formats are supported
Tips for logo upload:
Check your Facebook, LinkedIn, or other social media accounts for an existing square logo.
If your logo is rectangular, place it on a square background before uploading.
Make sure the logo remains clear and readable at smaller sizes.
Add a Mission Statement
Your mission statement helps volunteers understand who you are, what you do, and why your work matters.
A strong mission statement should:
Be one or two sentences long
Clearly explain your organization's purpose
Focus on the impact you make in your community
Use simple, welcoming language
Examples:
"We provide nutritious meals and community support to individuals and families experiencing food insecurity."
"Our mission is to protect and care for vulnerable animals while connecting them with loving homes and compassionate volunteers."
Complete your contact information
To send emails through Timecounts, you must provide your organization's address, phone number, and email address.
These details are required under anti-spam and email compliance regulations in many countries. They help volunteers identify who is contacting them, provide a way for recipients to reach your organization, and help ensure your emails are delivered transparently and legally.
For best results, ensure your contact information is accurate and kept up to date. You can also choose whether your email address and phone number appear in your volunteer hub footer using the available toggles.
Review Your Date and Time Settings
Your date and time settings control how schedules, events, reports, and other information are displayed throughout Timecounts. We recommend reviewing these settings before creating opportunities or inviting volunteers.
Date Format
Choose the format that is most commonly used in your region.
Timezone
Select the timezone where your organization primarily operates. This ensures volunteers see the correct dates and times for opportunities and events.
Hour Format
Choose whether times are displayed using a 12-hour clock (8:00am) or 24-hour clock (08:00).
Week Starts On
Choose whether your calendars begin on Sunday or Monday.
Add Your Website and Social Media Links
Your website and social media profiles help volunteers learn more about your organization, stay connected, and discover additional ways to get involved.
You can add links to your website, Facebook, X, LinkedIn, and Instagram accounts. These links will appear in your hub footer, making it easy for volunteers to visit your online channels.
Only add accounts that are actively maintained and relevant to your volunteer program.
Note: If you make any changes, remember to press Save for them to take effect.