June 2026 Product Update

Almost every update in this release can be traced back to a customer conversation.
​

Some were direct feature requests, like Scheduling Conflict Detection and Banned Volunteers. Others came from listening closely to the challenges organizations face and looking for ways to make Timecounts even easier to use. We keep track of every piece of feedback we receive and use it to help guide what we build next.
​
​

One of our most requested scheduling features is now available. Organizations can now prevent volunteers from signing up for overlapping opportunities across Timecounts, helping avoid double bookings and scheduling conflicts before they happen.
​
Scheduling conflict detection is now enabled by default. If your organization allows volunteers to sign up for overlapping shifts or events, you can update this setting in Settings → Rules.

Learn more → Managing scheduling conflicts
​

Organizations can now customize the messages volunteers see when a signup limit, shift restriction, or scheduling conflict prevents them from signing up. This makes it easier to communicate in your organization's own voice, provide additional context, and create a smoother volunteer experience.
​
​

Many organizations have asked for a more permanent way to restrict volunteer access than simply marking a volunteer as inactive. The new Banned status makes it easy to prevent volunteers from signing up for opportunities while preserving their profile, history, and past activity.
​

Organizations can also track ban reasons and maintain a clear record of volunteer status changes over time.
​

To accommodate the new Banned view, we've also updated the Directory navigation. Groups can now be accessed using the Volunteers / Groups toggle in the top right corner of the Directory.
​

Learn more → Banning a volunteer
​

We've expanded support for customizable reasons across volunteer status management. Organizations can now create and manage reasons for Inactive, Banned, and Rejected volunteers, using either the default options provided or their own custom reasons.
​

This helps teams maintain consistency, document important decisions, and better understand volunteer history over time.
​

Learn more → Managing reasons

As your volunteer program grows, keeping opportunities organized becomes increasingly important. Custom Filters help group events and positions into categories that make sense for your organization, making it easier for volunteers to discover opportunities and navigate larger volunteer programs.
​

It's a simple way to create a more organized experience for both volunteers and admins.
​

Learn more → Organize opportunities using custom filters

This year, we've seen an uptick in festivals and other organizations using Events with Shifts to manage increasingly complex volunteer schedules. A special thank you to the Alberta Summer Games team for helping us test and refine a number of improvements designed to make large schedules easier to manage.
​

You'll notice automatic grouping for events with more than 100 shifts, shift fill percentages, improved request and waitlist indicators, a refreshed default Date view, and performance improvements throughout the experience.
​

We're continuing to invest in Events with Shifts as more organizations use this format to coordinate volunteers at scale.
​

​

We've improved exports for Schedules and Events with Shifts, making it easier to generate the information you need. The updated export experience is more intuitive, and the Shift List Export now includes % Filled to help you quickly assess coverage across your schedule.
​

​

We've refreshed Directory Profiles to make them easier to navigate and manage. The Schedule tab now separates upcoming and past activities, helping admins quickly understand a volunteer's current commitments without scrolling through historical records.

We've also combined Notes and Documents into a single section and improved the document upload experience with the addition of optional comments. Availability and Time Off have been moved to the Profile tab, reducing the number of sections admins need to navigate when managing volunteers.
​

We've refreshed several areas of Settings to make them easier to navigate and manage. Related settings are now grouped more logically, helping admins find what they need faster.
​

As part of this update, Preferences has been renamed to Rules, and both the Rules and General pages have been reorganized to create a more consistent and intuitive experience.

Over the past few months, we've been making steady progress on accessibility across Timecounts. While some of the recent design changes may appear subtle, many were made to improve colour contrast, readability, and usability for all volunteers and admins.

Making volunteer management accessible to everyone is important to the organizations we serve and to our team. This work will continue throughout 2026 as we make improvements across the platform.